The long-term goal of every small-business owner is growth. When a company grows, more employees need to be hired to keep up with the increase of work. But the process of hiring is more complex than just finding qualified candidates.
Small businesses are opening up to outsourcing ongoing processes, in addition to projects. Task (or project) outsourcing (e.g., file my taxes) is primarily a one-off activity while process outsourcing (e.g., manage my accounting) requires a relationship approach. Process outsourcing also places greater responsibility on the vendor to become closely familiar with the client’s business and the client’s customers.