Small businesses are opening up to outsourcing ongoing processes, in addition to projects. Task (or project) outsourcing (e.g., file my taxes) is primarily a one-off activity while process outsourcing (e.g., manage my accounting) requires a relationship approach. Process outsourcing also places greater responsibility on the vendor to become closely familiar with the client’s business and the client’s customers.
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Efficiency Adds Up Top 10 Outsourcing Trends